Shipping & Delivery

The Staplespace Promise

At Staplespace, we believe that thoughtful living begins with thoughtful service. Every order is handled with care — from the moment it’s placed to the moment it arrives at your home.

To reduce waste and keep prices fair, many of our products are shipped from specialized fulfillment centers that focus on quality home goods. This allows us to offer durable, well-designed products with reliable delivery.

1. Order Processing & Shipping Fee

Every order undergoes careful review to ensure it meets our quality standards before shipment.

Processing Time:
1–3 business days

Shipping Fee:

Standard Shipping: For orders below the free shipping threshold, a flat-rate shipping fee of $5.99 will apply at checkout.
Free Shipping Offer: Complimentary Standard Shipping is available for all orders over $39.99.

Please Note:
During peak seasons (holidays, promotions), processing time may take up to 5 business days.

2. Estimated Delivery Times

Because our products ship from partner facilities, delivery times may vary depending on your location.

Region	Estimated Delivery Time
United States	8–15 Business Days
Canada / UK / Australia	11–16 Business Days
Rest of World	13–18 Business Days

We appreciate your patience — practical, high-quality home goods are worth the wait.

3. Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. You can track your order on our website or via international tracking platforms such as 17Track.

Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured — your order is on its way.

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

Any customs duties, import taxes, or local fees are the customer’s responsibility
Staplespace is not responsible for delays caused by customs clearance
Customs fees are uncommon for most home goods but may vary by country

5. Order Changes & Cancellations

We process orders quickly to ensure timely delivery.

If you need to change your shipping address or cancel an order, please contact us at support@staplespace.com within 12 hours of placing your order.

Once processing has begun, we cannot modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction is our priority.

Damaged Items:

If your order arrives damaged, please email clear photos within 72 hours of delivery
We will arrange a free replacement as soon as possible

Lost or Stolen Packages:

Staplespace is not responsible for packages lost or stolen after tracking shows “Delivered”
If tracking indicates delivery but you cannot locate the package:
- Check with neighbors or household members
- Contact the shipping carrier to file a claim
We will provide tracking information to assist your claim, but cannot issue refunds for packages marked as successfully delivered to the provided address